In that case, you may want to contact the manufacturer’s support team or bring your laptop to a local repair shop. If none of these solutions work, there’s a good chance that you’re actually dealing with a bigger problem. Uninstall your keyboard drivers and reboot to reset.Make sure the keyboard is clean and free of obstructions.Look for physical damage on your keyboard or individual keys.Confirm that your laptop isn’t just frozen.To get you started, here’s the basic checklist that we’ll explore: The explanation for these issues can be elusive, but the solution is generally easy. In this article, we’ll provide a comprehensive checklist for how to accurately identify the problem and safely address issues with your keyboard software. Is your HP laptop keyboard locked and preventing you from getting work done? While this can be frustrating, the good news is that there are several reasons why this may have happened and a handful of potential solutions.